Customer request or complaint records (GRS-1783)


These records document customer complaints or requests for service received and answered by the governmental entity. Information includes requester or complainant details, description of the request or problem, and actions taken by the agency.

Retention and Disposition

Retain for 3 years, and then destroy records.

Appraisal Value

These records have administrative value(s).


Value of records is based on their usefulness for carrying out the agency’s current business.


Facility Management

Effective Date

Previous Schedule Number


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