Department of Commerce. Division of Consumer Protection

The Division of Consumer Protection administers and enforces legislative acts created to protect consumers' interests (Utah Code 13-2-1(2)(2015)). These records document complaints filed with the Division against companies and resulting investigations, and may include complaint planning/tracking records, financial documentation, case notes, photographs, and records related to violations, final actions, and advice given to consumers. This does not include core case information, which is in a separate series (Core case information) beginning in 2022.

These files document complaints filed against a business or product. When a complaint is received, the division investigates to substantiate the claim and then sends a notice to the company. The company may settle directly with the consumer. If the problem is not resolved and the claim does not exceed $1,000, the consumer is advised to pursue action in small claims court. If the complaint exceeds $2,000 it becomes a civil action case. If a large number of complaints have been filed against a company, a class action suit may be filed by the State Attorney General's Office. Information includes complaint planning/status record, complaint number, date received, violation, total dollar loss, status, closure date, dollar amount recovered, receipts, photographs, correspondence, cancelled checks, case notes and reason for closure.