Learning Center

FAQs for AROs and CAOs

Mar. 12, 2026

Why can’t I enroll in the certification course?

If you don’t see a button to enroll in the Records Officer Certification course, please contact us at [email protected] or 801-531-3863. This error is due to a back-end issue that we’re working to fix. Thank
May. 30, 2025

How do I find my entity’s CAO?

1. Log in to the Records Officer Hub at https://hub.archives.utah.gov/s/ 2. Select the “View Users” button next to the entity in question. 3. You’ll see all role assignments, including CAO, associated with contacts for your
May. 05, 2025

Where can I find templates?

Right here! Records and Information Management Templates GRAMA Templates GRAMA forms
Apr. 30, 2025

How do I see ALL the record series for my entity and all its sub-units in one place?

1. To see all record series for an entity and its sub-units, go to the General Retention Schedule search, then select Search Other in the breadcrumbs at the top of the page: 2. Select Series
Apr. 24, 2025

Division of Finance Case Study

When Mark Smith started at the Division of Finance (within Utah’s Department of Government Operations) in 2022, there were 219 record series, most of which hadn’t been updated since their creation nearly forty years ago.
Mar. 28, 2025

How can I share RIM month with my coworkers?

There are many ways to share RIM (records and information management) with your coworkers and colleagues! Here are a few ideas: State Archives has also created some resources to help you out: Use your imagination
Feb. 21, 2025

What is a retention schedule?

A retention schedule is a plan for how long to keep a group of records (called a record series), and what to do with the record after it’s no longer needed.  A retention schedule should
Feb. 21, 2025

How do I know how long to keep a record?

Determining how long to keep a record is a joint effort between the records officer, subject matter experts, legal counsel, and other stakeholders. Records should be kept (retained) based on a government entity’s need for
Feb. 06, 2025

What is a record copy?

The “record copy” of a record is the official copy that must follow an approved retention schedule (see Utah Code 63A-12-105(3)(a)). Other copies of the record don’t need to be kept the full retention period,
Feb. 03, 2025

Can non-records-officers certify?

Yes! Anyone from your governmental entity may take the certification test, though only appointed records officers are considered certified records officers. Access the certification test (Local Government) Access the certification test (State employees)
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