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Today is part 4 of our Defining Policy and Procedures which will discuss guidelines and work instructions.  Guidelines “are the steps that are taken to achieve objectives and implement policies. Guidelines clarify what should be done and how.” (ISO) While this may sound like a procedure, it’s not the same. Procedures are mandated and provide required consistency. Guidelines are not

As a records officer, you have probably encountered the terms: policies, procedures, standards, guidelines, and processes, in relation to records management. Often these words are used interchangeably, but they each have different roles and degrees of detail in managing record information. This post is the first in a four-part series to discuss the meaning and application of these terms. Records